Depending on where you live in the city the collections will start between October and December 2009. We will let you know when we deliver your new bin.

Once the new recycling collection starts please place your bin out for collection by 7am at the front of your property on the boundary, where your garden/path/steps join the public footpath, where it can be clearly seen and where it doesn't block the pavement or cause an obstruction to pedestrians. For most people there will be no changes from where you currently place your bins.

Now that you can recycle a wider range of materials the boxes are not large enough to safely contain all the items. Many residents would also find the boxes too heavy to move easily. Feedback has also shown that many residents have expressed a preference for wheeled bins.

We will only be able collect waste that is contained in the bin with a closed lid. If you regularly have additional recycling that won't fit into your blue-lidded bin, you can request a second bin by calling Coventry Direct on 0500 834333. Alternately you can keep your additional recycling for the next collection or take it to your nearest recycling centre or the Public Waste Site (the tip) located on the London Road.

All bins need to be out for 7am. If bins are not out by 7am you may miss your collection. Collections crew cannot return if your bin is out late.

We will provide you with instructions on what materials you can recycle. If any other items are put into your bin, the recyclables become contaminated. Contaminated waste will not be collected. If your bin has the wrong materials in it the collections crew will put a label on your bin asking you to remove the inappropriate material. The bin will be emptied on the next collection day when the incorrect items have been removed.

We are making improvements to your recycling service so that we can all recycle more and help protect our environment; it will:

• Make it more convenient for you to recycle more materials
• Allow you to recycle more, directly from home
• Conserve our natural resources by converting used materials into new products
• Save energy
• Help protect our local environment

Your recycling collections will take place fortnightly on the same day of the week as your rubbish collection. A collection calendar will be delivered along with you new recycling bin.

Assisted collections are available for residents with limited mobility, or where there is no-one residing in the property able to move the bin to the boundary. If you would like to request an assisted collection please contact Coventry Direct on 0500 834333.

If you have a small rubbish bin you can request a small recycling bin. Please phone Coventry Direct on 0500 834333.